FAQ
Welcome to our store! Below you'll find answers to some of the most frequently asked questions about our products, orders, shipping, returns, and customer service.
If you cannot find the information you need, please contact us at brasacaps@vipservice.vip.
Orders
How can I place an order?
Simply browse our products, select your preferred size, color, and quantity, then click "Add to Cart" and proceed to checkout.
Once your order has been successfully placed, you will receive an order confirmation email.
Can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible at brasacaps@vipservice.vip.
We will do our best to accommodate your request before your order has been processed or shipped. Once an order has been shipped, cancellation or changes may no longer be possible.
Can I update my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address.
We will try to update the address before the order is shipped. However, we cannot guarantee that changes can be made after the order has entered processing or been shipped.
Products & Sizing
How do I choose the right size?
We recommend checking the size chart provided on each product page before placing your order.
Because sizing may vary between different styles, please refer to the measurements provided for the specific product you are interested in.
If you are unsure which size to choose, please contact us at brasacaps@vipservice.vip.
Are the colors of the products exactly the same as shown in the pictures?
We make every effort to display product colors as accurately as possible.
However, colors may appear slightly different depending on your monitor, smartphone, lighting conditions, and screen settings.
Are your products in stock?
Product availability may change quickly.
If a product or size becomes unavailable after an order has been placed, we will contact you regarding the available options.
Shipping
How long does it take to process my order?
Orders are generally processed within 3 business days after payment has been successfully confirmed.
Processing times may be longer during holidays, promotional events, or periods of high order volume.
How long does shipping take?
Estimated delivery time is approximately 10–15 business days after your order has been shipped.
Actual delivery times may vary depending on your location, shipping carrier, weather, customs processing, and other circumstances beyond our control.
Will I receive a tracking number?
Yes. Once your order has been shipped, tracking information will be provided when available.
Please allow some time for the tracking information to update after the package has been handed over to the shipping carrier.
What should I do if my package is delayed?
If your package appears to be delayed, please contact us at brasacaps@vipservice.vip with your order number.
We will review the available tracking information and assist you as much as reasonably possible.
What happens if my package is lost?
If your package is confirmed as lost by the shipping carrier, please contact us at brasacaps@vipservice.vip.
We will review the shipping information and work with you to determine an appropriate solution.
Returns & Refunds
What is your return policy?
Eligible products can generally be returned with in 30 days of receiving your order.
Returned items must be unworn, unused, and in their original condition, with original tags and packaging where applicable.
Please review our Refund & Return Policy for complete details.
How do I request a return?
Please contact us at brasacaps@vipservice.vip before sending any item back.
Please provide your order number, the item you wish to return, and the reason for your return.
Our customer service team will provide you with further return instructions.
Who pays for return shipping?
Unless the return is due to a defective, damaged, or incorrect item received from us, the customer is generally responsible for return shipping costs.
What if I receive a damaged or incorrect item?
Please contact us at brasacaps@vipservice.vip as soon as possible and provide your order number and clear photos of the item and the issue.
We will review the situation and provide an appropriate solution.
How long does it take to receive a refund?
Once your returned item has been received and inspected, we will process the approved refund to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment processing is handled through secure third-party payment providers.
Is my payment information secure?
Yes. Payment information is processed through secure payment providers.
We do not intentionally store complete credit or debit card information on our own systems.
International Orders
Do you ship internationally?
We ship to the United States / selected countries worldwide.
Available shipping destinations and shipping methods will be displayed during checkout.
Will I have to pay customs or import fees?
For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.
Customer Support
How can I contact customer service?
If you have any questions about our products, orders, shipping, returns, or anything else, please contact us at:
brasacaps@vipservice.vip
We aim to respond to customer inquiries within 1 business days.