## Return & Exchange Policy
At BRASACAPS, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we're happy to help.
### Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
* Unworn and unused
* In original condition
* With original tags and packaging
* Free from stains, odors, or other signs of use
Certain items marked as final sale may not be eligible for return.
### Exchanges
If you received the wrong size or would like to exchange an item, please contact us at brasacaps@vipservice.vip before sending anything back. Exchanges are subject to product availability.
### How to Request a Return
Please email brasacaps@vipservice.vip with your order number and the reason for your return or exchange. Our customer service team will provide you with the return instructions.
Please do not send items back without contacting us first.
### Refunds
Once we receive and inspect your returned item, your refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
### Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us at brasacaps@vipservice.vip as soon as possible with your order number and photos of the item. We will work with you to resolve the issue.
For any questions regarding returns or exchanges, please contact brasacaps@vipservice.vip